Shipping policy
Shipping Policy
Last Updated: June 8, 2026
At CCM Bikes, we're committed to getting your order delivered quickly and efficiently.
Processing Times
Orders are typically processed within the following timeframes:
-
E-Bikes: 3–5 business days
-
Accessories & Parts: 5–7 business days
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Processing times may vary during peak periods, holidays, or promotional events.
Shipping Coverage
Free Shipping
CCM Bikes offers free shipping on orders of $100 or more within Canada, including complete e-bikes.
Please note:
-
We do not ship to PO Boxes.
-
Additional shipping charges may apply to remote or rural locations.
-
Customers will be contacted if additional shipping fees are required.
Shipping Outside Canada
Due to transportation regulations and carrier restrictions related to high-capacity lithium-ion batteries, CCM Bikes is unable to ship the following products outside Canada:
-
E-Bikes
-
Batteries
-
Displays
-
Controllers
At this time, these products are available for shipment within Canada only.
Shipping Carriers
Orders are shipped using trusted carrier partners selected based on package size, destination, and delivery requirements.
Large orders may arrive in multiple shipments. Where possible, items will be consolidated into a single shipment.
Signature Requirements
A signature is required for battery-only shipments in accordance with shipping regulations.
Signature requirements for other shipments may vary depending on the carrier and destination.
Lost or Damaged Shipments
Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
CCM Bikes is not responsible for packages that are lost, stolen, delayed, or damaged during transit. Customers should contact the carrier directly to initiate a claim when applicable.
If your order arrives visibly damaged, please document the damage and contact the carrier as soon as possible.
Missing Items
If an item from your order has not arrived within 14 days of the order date, please contact our support team with your order number.
Missing item claims must be reported within 30 days of the original order date.
If we determine that an item was not shipped, a replacement will be provided where available. If the item is no longer available, a refund will be issued.
Address Changes
Customers are responsible for providing accurate shipping information when placing an order.
Once an order has been processed, shipping addresses cannot be changed or redirected.
If an incorrect address is provided, the shipment may need to be returned to sender before a refund can be processed. Additional shipping charges may apply.
Refused Shipments
Orders that have already shipped cannot be cancelled while in transit.
If delivery of an e-bike is refused, a $250 shipping fee per bike will be deducted from any eligible refund to cover shipping and handling costs.
Customers should notify CCM Bikes if they intend to refuse delivery to help avoid processing delays.
Contact Us
For shipping-related questions, please contact: